Northeast Oklahoma Electric Cooperative understands people today are busier than ever. For this reason, Northeast is pleased to offer several convenient options for paying your bill.
Prepay Program
You can prepay for your electric service using the cooperative’s Prepay Program. To participate, contact member services at 800.256.6405 to ensure availability for your account and to be set up with a prepay account.
The Prepay Program is available for residential, seasonal, and small commercial services, and requires a $25.00 initial payment. Using prepay, new members can set up service without paying a deposit. You will also be able to monitor your daily usage, receive alerts regarding your payments and balance, and make smaller payments anytime you want.
Electronic Funds Transfer (EFT)
Sign up for electronic funds transfer for a convenient, prompt method of paying your electric bill. We mail a bill to you on your billing date, showing the amount to be drafted from your account. We process the bank draft after your bill is printed. You may choose from the following dates for the payment draft: 5th, 10th, 15th, 20th or 25th. Your bank statement will reflect the draft amount as proof of payment.
To get started, simply complete the Electronic Funds Transfer Form and return it to our office along with a “voided” bank check to qualify. Call us toll free today, 800.256.6405, to find out more.
Recurring Credit Card/Debit Card Payment
This time-saving payment option works similarly to EFT, but uses your credit card of debit account. We continue to mail a bill showing the amount to be charged to your account. You may choose from the following dates for the payment: 5th, 10th, 15th, 20th or 25th. Your statement will reflect the amount as proof of payment.
To get started, simply complete the Recurring Credit/Debit Card Payment Form and return it to our office. Call us toll free today, 800.256.6405, to find out more.
Credit Card by Phone
For your convenience, you may pay your electric bill by phone with a credit card. We accept, Visa, Master Card, and Discover credit cards. Simply call our toll free number, 800.256.6405, and select 1 to make a payment. If you have questions regarding the process, please speak to one of our Member Service Representatives.
Online Bill Pay
You can now pay your electric bill online 24 hours a day if you have access to the internet. To sign up for this convenient service, please call one of our Member Service Representatives at 800.256.6405. In order to allow access, you will need to provide us with your e-mail address and a password. Once we have you set up, you will receive an e-mail from us stating you may now access your online account.
Paying your bill online is easy to do and secure. Click on the “Pay My Bill” on our Home page. You will be asked for your e-mail address and password. Keep the password to yourself so no one else can access your account information.
Various information is available for your viewing. In addition to the kilowatt-hours used and the amount due, you can check your monthly usage history, payment history, billing history, average daily usage, average daily cost, and meter reading details.
When the transaction is complete, you will receive an e-mail confirming your payment has been processed.
Each month, you will receive an e-mail notification when your bill is ready to view. You will also receive a paper copy of your bill by regular mail.
Note: Processing your credit card or debit card is handled by a nationwide company that specializes in this service alone. They have proven to be very secure and follow the strictest security methods. All information is encrypted.
Northeast does not keep your credit card or debit card information on file.
For your safety, numbers are masked to show only the last four digits.
Please note, it is a policy of Northeast to not give out its membership information to the public, this includes your e-mail address.
Online Bill Pay Form
Average Monthly Payment Plan
For our budget-minded members, we offer an average monthly payment plan. It brings the highest bills down and the lowest bills up to nearly the same amount each month. While your bill won’t be exactly the same every month, it will usually be very close.
Your monthly bill is averaged over a 12-month period so the amount you pay each month stays about the same. Members will still be able to look at their bills and tell what they would have had to pay for that billing period. Meters are still read on the same schedule as in the past, and your bill is computed just like always. The bill still arrives in the mail to tell you how many kilowatt-hours were used and the total bill amount. Your averaged bill amount will be shown as the amount due on your bill.
To qualify for this service, you may not have an unpaid balance.
Call one of our Member Service Representatives at 1-800-256-6405 to apply for this program.
Cash, Check or Credit Card
Cash, check and credit cards are accepted during normal business hours at the Vinita and Grove offices. Northeast reserves the right to not accept checks from those who may have a history of insufficient check funds.
Office Locations
Understanding Your Bill
Your meter will be read each month, and the bill will arrive approximately one week after the meter is read.
The bill is based on energy usage (number of kilowatt hours), power cost adjustment charge (based on wholesale power costs), monthly service charge, any products or services you may have selected, and any applicable government taxes.
Electric Bills
- Due within 20 days of the billing date; and
- Considered delinquent 20 days after the billing date.
Without prior agreement, a member’s service may be disconnected if payment is not received. A delinquent notice will be mailed stating the disconnect date.
Please contact Northeast Oklahoma Electric Cooperative prior to the due date of the bill if you are having difficulty paying your bill as required.
Definitions of Terms
Account Number
This is your unique account number.
Amount Due
This is the total amount due in U.S. dollars.
Average Daily Cost/Month
This is the average electric cost per day.
Average Daily Usage
This is the average amount of kilowatt hours used per day.
Balance Forward
This is the dollar amount of any balance not paid from the previous monthly statement.
Board District
This identifies the district in which the meter exists.
County Tax
This is the amount for county tax on security lighting or surge protection.
Current Reading
This is the ending date & the meter reading from this statement’s reading.
Cycle#
This is the billing cycle for which your meter is read and billed. Four bill cycles are billed each month.
Days Served
This is the number of days from your previous month’s meter reading to your current month’s meter reading.
Due Date
This is the date the bill becomes delinquent which is 20 days after the mailing date. Unpaid balances are subject to a 1.5% late fee.
Franchise Tax
This is the amount for tax on applicable meters within city or town boundaries. It allows for the cooperative to use city/town rights-of-way to install utility poles and wires.
Location
This is the pole number where your meter is located. This helps to identify your exact location of electric service.
Mailing Date
This is the date the bill was mailed via the United States Postal Service.
Meter
This is the serial number of your meter.
Oklahoma State Sales Tax
This is the amount for Oklahoma state tax on security lighting or surge protection.
Operation Round Up
This is the amount your bill was rounded up for use in the Operation Round Up Program.
Payments
This is the amount we received from you for the previous monthly statement.
Penalties
The amount assessed on a past due amount at the rate of 1.5%.
Power Cost Adjustment
This is your share of the cost to purchase the necessary power to meet your electric needs.
Previous Balance
This is the balance shown on the previous monthly statement.
Previous Reading
This is the starting date & the meter reading from the previous month’s statement.
Rate
Identifies the billing value that applies to the metered service.
Surge Protection Qty
This is the amount for a surge protector.
Total This Service
This is the gross amount for electric service used during this billing period for the specific electric location noted.
Total Usage
This is the amount of kilowatt hours used for the specific electric location noted. Subtract the previous reading from the current reading to obtain this number.
Total Usage (Multiplier)
This is the multiplier of your transformer. The number depends on the size of the service you require. This does not apply to most residential services.
175 (or 400) Watt Qty
This tells you the size in wattage, quantity and the amount charged for a security light.
Base Service Charge
This flat fee covers the expense the cooperative incurs to have electric service available at your location. The expenses that contribute to this charge include poles, conductor, transformers, construction, maintenance, and administrative expenses. Even if you don’t use an electricity, NOEC still has these expenses.
Gross Receipts Taxes
This is a 2% tax on the delivery of electricity NOEC is instructed to collect by the Oklahoma Tax Commission. It is paid by NOEC to the State of Oklahoma, who then distributes 95% of the funds to the schools within our service territory.
For further questions or information regarding your bill, please contact one of our Member Service Representatives at 800.256.6405.
